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Privacy Policy

Last updated: May 28, 2026

Toronto Quality Wood Flooring ("we", "us", or "our") values your privacy. This policy describes how we collect, use, and protect personal information when you visit our website or request our hardwood flooring services.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name and contact information (email, phone number, address)
  • Project details (room size, type of floor, photos you choose to share)
  • Communication history (estimate requests, emails, scheduling messages)
  • Payment information, processed securely by third-party payment providers

2. How We Use Your Information

We use the information we collect to:

  • Provide free in-home estimates and complete hardwood flooring projects
  • Schedule appointments and coordinate project logistics
  • Respond to inquiries and follow up on estimates
  • Process payments and provide invoicing for completed work
  • Send service-related communications (appointment confirmations, project updates)
  • Maintain warranty records for completed installations and refinishing work

3. Information Sharing

We do not sell your personal information. We may share limited information with service providers who assist in our operations — for example, payment processors or scheduling software vendors — and only as necessary to provide the requested service. We may also disclose information when required by law.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. No method of transmission over the Internet is fully secure, however, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to record-retention requirements)
  • Opt out of marketing communications at any time

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and remember your preferences. You can configure your browser to refuse cookies or to notify you when cookies are being sent.

7. Third-Party Links

Our website may contain links to third-party websites (Google Maps, manufacturer warranty pages, finish product information). We are not responsible for the privacy practices of those websites and encourage you to review their policies.

8. Children's Privacy

Our services are directed to homeowners and businesses, not children. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects when the policy was most recently revised. Continued use of our services after a policy update constitutes acceptance of the revised terms.

10. Contact Us

If you have questions about this Privacy Policy, contact us: